1. What is your standard material
for your components?
We specialize
in Stainless Steel and use it almost exclusively. We can, on
request, produce any of our products in Carbon Steel on a
special order.
2. What tolerances do you hold in
your machined parts?
Our standard
tolerance is + or - .005" from manufacture's published
specifications. The valve and actuator manufactures sets tolerance
standards for all parts of their valves or actuators, and each part of
their product can vary within those tolerances, yielding
undesirable results in some cases. This is referred to as
Cumulative Error.
Cumulative Error
If, for instance, the valve manufacturer sets a + or - .005" tolerance
on their valve stem, with a published nominal
dimension of .75" on each flat of a square stem, the actual
stem can vary between .755" - .745" and still be "within
published tolerances". Since we machine our parts to the
manufacturer's published nominal dimensions, it is
conceivable that our part could be on the low end of our
tolerance and the valve stem be on the high end of the
manufacturer's range. Our part would not fit THAT particular
valve stem, but every part is within tolerances. This is
Cumulative Error and is unavoidable unless we have the
physical valve or you physically measure the valve and give
us the information. To help you provide us with the
necessary measurements, we have included Field Data
Information Sheets that will show you what we need to
accurately machine your parts so that they will fit the first
time.
3. What makes Machining Solutions
kits the superior choice?
All of our couplings are CNC machined from billet 303
stainless steel and feature our fully encapsulated, Shur-Grip valve
stem pocket that assures almost zero lash with the valve
stem. Our quality control inspects 100% of all couplings.
All of our brackets are CNC laser cut from stainless steel plate and accurately
press formed. Multiple ISO
bolt patterns are included on each bracket to maximize
actuator choices. All of our kits and accessories are tested
to three times the maximum breakaway specification.
4. What is Machining Solutions
"Standard Lead Time"?
Our Standard Lead Time is
two weeks on all non-stock or custom/specialty
products. Large valve (over 24") kits sometimes
require additional time, due to special handling and
materials procurement.
5. How do I place an order with
Machining Solutions?
Machining Solutions accepts company written Purchase Orders
as a binding financial agreement to begin production.
Customer orders, with established credit, will be shipped as
soon as the order is complete (unless otherwise directed).
Orders from C.O.D. customers will be shipped as soon as payment
has been received, subject to our product availability and
our Standard Lead Time.
6. How do you handle and bill
Special Orders?
Special Orders
for stocking customers and those customers who have established a
line of credit with Machining Solutions, are handled and
billed the same as a stock order.
Special Orders
for C.O.D. customers will require a substantial pre-payment before we will accept the Purchase Order. The amount
of the upfront payment will depend on the uniqueness of the
job. After the job is complete, the balance due will be
payable before shipment.
7. How do I become a Stocking
Customer and what is your Stocking Program?
Customers who have established a line of credit with
Machining Solutions and order accessories in substantial
quantities are eligible for our Stocking Program and
are referred to as Stocking Customers.
Stocking Customers are subject to the Minimum Order
Quantities listed in the product pages, to receive the
reduced pricing.
Larger quantity, recurring orders allow Machining
Solutions to fully utilize the primary benefit of CNC
machining, repeatability. Once we draw a part, program and set up a
machine to run that part, it is just as easy to run 100 pieces
as it is to run one. The difference is that the overhead of
drawing, programming and set up is spread over 100 parts,
instead of just one. This allows us to pass those savings on to
the customers who repeat orders in substantial quantities. All pricing in
this catalog are LIST.
If your business history reflects areas where it
would make sense for you to stock items, you should inquire
as to having Machining Solutions customize a Stocking
Program tailored to your needs. Just use one of the
several means to contact us and we can plan the best
solution together.
8. What are Machining Solutions'
valve size capabilities?
We can, and
have, machined kits and accessories for all types of valves
ranging in size from 1/4" to 60".
9. How does Machining Solutions
normally ship their products?
All
orders up to 70 pounds are normally shipped UPS Ground.
Orders heavier than 70 pounds can be split into smaller
shipments, or be shipped via truck freight.
Expedited shipping is available at additional cost.
Different rates apply to shipments outside the continental
United States.
All shipments for all customers outside the Atlanta, GA
metro area are shipped F.O.B. Machining Solutions' dock. You
may Pre-Pay and Add, or we will ship Freight Collect.
For
orders within the Atlanta, GA metro area:
FREE
delivery to our Stocking Customers.
C.O.D.
customers can either arrange to pick up their orders or
arrange for shipment via one of the above options.
10. Does Machining Solutions have a
Minimum Order requirement?
There is no
minimum order requirement for Stocking Customers.
C.O.D.
customers have a $300.00 minimum order requirement, unless
they are ordering a product that Machining Solutions
normally has in stock. The prices for C.O.D. customers, not
ordering in Minimum Order Quantities will be at a
premium to the listed pricing for Stocking Customers.
11. What is Machining Solutions
return policy?
Returns
must be authorized by Machining Solutions. We will accept return of any product, other than a Custom
Order, for up to 30 days from Purchase Order Date. Parts
and packaging must be in re-saleable condition and are
subject to a 15% Restocking Fee. Freight must be
prepaid to our dock. Call or email us for your Return
Authorization. No product will be accepted
without a Return Authorization.
12. What is Machining Solutions
Warranty?
We
warranty our parts to be accurately manufactured, within our
stated tolerances and practices, using the appropriate
material for our customers' specified conditions. We will
repair or replace (at our discretion) any part that has been
appropriately installed and has failed or is defective in
any way. The part in question must be returned to Machining
Solutions where a final determination of abuse or misuse
will be made.
Machining Solutions shall under no circumstances be
liable for special, incidental or consequential damages
including loss of profit, even if it has been advised of the
possibility of such damages; the maximum liability for all
direct damages, if any, arising out of any action shall be
limited to an amount not to exceed the purchase price of the
product.
